Frequently Asked Questions

Want to learn more about CBD or have any specific product questions? Refer to our FAQ options below or contact us at contact@nivost.com. *Due to the current circumstances with COVID-19, the office is currently closed for pickup orders.

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What is CBD?

CBD (or cannabidiol) is one of over 100 cannabinoids found in cannabis. CBD is the active ingredient in virtually all of our products. Studies show that CBD may promote full-body balance, which can lead to all sorts of positive benefits.

Do you ship to all 50 States in the U.S?

Yes! We ship to all 50 states and our products are of the highest quality, grown and extracted using the best guidelines and standards of the USDA Hemp program. We follow the 2018 Farm Bill of having 0.3% THC in all our products, where it’s federally legal.

You can feel safe knowing our products are legally grown, harvested, and contain 0.3% THC or less. But we recommend you investigate your state to see what they allow and don’t.

I am from a state where it’s illegal to use medical marijuana. Can I still buy CBD oil?

Nivost's hemp is grown in the USA under the USDA Hemp Program! Translation: Harvesting and distributing is 100% legal at a federal level. Please check with your state regulations for further information.

Do your products have THC in them?

Yes and no. While some of our products do have THC in the formulation, there are some with only pure cannabidiol (CBD) and a minimum amount of THC.

Our Broad Spectrum CBD has non-detectable levels, less than 0.1% of delta 9 THC, whereas our Full Spectrum has under 0.3% THC by dry weight. If you’re curious to know more, you can review our certificate of analysis (COA) to see the THC content.

Can your products pass a drug test?

Any of our products with THC are going to get detected by drug tests, but it also depends on the drug testing facility on what they test for. Some can detect CBD for THC, so it’s best to keep this in mind.

However, you should avoid taking products with THC in them and use CBD isolates. You should still be cautious before taking a drug test. Ideally, you can always consult your physician first before doing any drug testing.

Will Nivost’s products get me high?

Our Isolate and Broad Spectrum CBD products are THC-free and have no euphoric ingredients.

Our Full Spectrum products are recommended for ages 21 and up because they contain THC and may cause euphoric effects.

As always, we recommend you use our products as indicated. To find the perfect amount of CBD or THC for you and your body, remember this mantra: low and slow. Start with a small amount and gradually increase as needed.

What is your return policy?

If you are not satisfied with our products, you may request a refund of the full purchase price, minus shipping costs, within 30 days of the product received date.

In most instances, Nivost will cover the cost of return shipping. For more information on our return policies, please submit your request within our Refund Portal or email to: contact@nivost.com to speak to Customer Service.

If you purchased our product through a Nivost distributor or retailer, please go to the original purchase location for any return or exchanges.

Where do you source your hemp?

All our hemp is USA-grown with the highest quality standards to deliver the best formulation for our customers.

Also, our hemp-grown products run through a third-party testing facility for the safest and purest formulation. So you don’t need to worry about whether the products you use from Nivost are natural and clean.

What kind of tests do you run on your products?

Each product is third-party lab tested and guaranteed to be free of contaminants like heavy metals, bacteria, microbial life, mycotoxins, and pesticides

What is your rewards program?

Nivost's Rewards Program allows you to exchange points from purchases for discounts on future orders. Earn 2 points for every dollar you spend, then use these points towards your next order. There are even benefits for referring your friends. Give your friends 25% off their first order of $40 and get $25 in points for each successful referral.

Does Nivost offer CBD at wholesale prices?

Yes, we do! With worldwide distribution, Nivost has developed a robust, scalable wholesale supply chain that can deliver premium CBD to your customers. If you’re interested in wholesale options, get in touch with us here.

How are your Nivost products different from other ones on the market?

Our Nivost collections have distinct formulations with different botanical blends and ingredients that are unlike any other products on the market.

Though we have the same cannabinoids, we have the highest standards to deliver the best formulations combined with unique compounds like l-theanine, melatonin, and 5HTP, to name a few.